Frequently Asked Questions
GENERAL

What is ProductSafetyCloud?

ProductSafetyCloud is an online platform for managing and sharing product safety information. It brings Safety Data Sheets, labels and other related product documents together in one central environment, so your team, customers and supply-chain partners can quickly access the right information. Optional modules, such as webshop integrations and the Product Safety Card, extend the platform to match specific business needs.

Who is ProductSafetyCloud designed for?

ProductSafetyCloud supports all organizations that manufacture, import, supply, distribute or sell chemical and hazardous products. This includes manufacturers, suppliers, distributors, retailers, webshop owners and product-compliance teams.

Is ProductSafetyCloud only intended for chemical manufacturers?

No. ProductSafetyCloud is useful for any organization that receives, manages or shares product safety information. You do not need to manufacture chemicals yourself to benefit from clearer document control and easier distribution.
GETTING STARTED

How do I create an account?

Contact us through the ProductSafetyCloud contact form or send an email to info@productsafetycloud.com. We will discuss your needs and help you set up the right account for you.

Can we request a demonstration?

Absolutely! A demonstration gives you a practical view of how ProductSafetyCloud can fit into your product-safety workflow and gives us the opportunity to answer your questions directly. Contact us with your availability and we will arrange a suitable time.

How does it work?

Getting started takes just four steps:
1. Sign up for free
2. Set up your products and documents
3. Connect your products to your customers
4. ProductSafetyCloud handles the ongoing distribution and updates automatically.

How quickly can we start using ProductSafetyCloud?

We aim to respond within 48 hours maximum on business days,and can usually set up your account access within a few days. Your full onboarding time depends on the number of products and documents, and whether you need integrations or a custom setup.
SDS & DOCUMENT MANAGEMENT

What types of documents can I manage in ProductSafetyCloud?

You can manage Safety Data Sheets and related product safety documentation, including product labels, Ingredient Data Sheets, product specifications and supporting compliance documents. Is a document type missing from your workflow? Contact us and we will explore the best way to support it.

Can I store different language versions of a Safety Data Sheet?

Yes. You can keep multiple language and document versions linked to the relevant product. This gives your team one clear overview and helps you provide the appropriate information in each market.

How does ProductSafetyCloud help me keep Safety Data Sheets up to date?

ProductSafetyCloud centralizes your documents and version history, giving you greater control over what employees, customers and business partners receive. When you upload a new version, ProductSafetyCloud automatically distributes it to all recipients of the previous version. One upload replaces manual recipient lists, scattered folders and repeated email attachments.

Can I replace an outdated Safety Data Sheet?

Yes. Upload the new version and ProductSafetyCloud will make it the primary document. The previous version remains available within the platform for reference and traceability, but is no longer shown primarily.

Does ProductSafetyCloud create Safety Data Sheets?

No. ProductSafetyCloud provides the platform for managing and sharing product safety documents; we do not author the documents themselves. For SDS creation, you can contact our specialist partner The SDS Factory at info@theSDSfactory.com.

Does ProductSafetyCloud verify that my documents are legally compliant?

No. ProductSafetyCloud helps you manage, control and communicate product information, but we do not validate the legal accuracy or compliance of uploaded documents. Your organization remains responsible for the content. For specialist regulatory support, you can contact The SDS Factory at info@theSDSfactory.com.
Sharing & Collaboration

If I use ProductSafetyCloud to send safety documents to my customers, do my customers also need an account?

No, your customers do not need an account. Although we encourage creating a free account to keep track of all the documents, recipients can download the files you send via a link in the notification email..

Can multiple colleagues use the same company account?

Yes. You can add multiple users to your organization, each with their own login, while working together in the same company environment.

Can customers always access the latest version of a document?

Yes. Once you upload a new version, ProductSafetyCloud shows it as the current document and automatically sends it to recipients who received the previous version. Older versions remain available for reference without being presented as current.

How will my customers know that there are new documents or new versions of a document available?

As soon as you upload a document, or a new version of a document, you selected customers will receive a notification by e-mail. They can download the available documents via a link in the e-mail. The customers that have an account with ProductSafetyCloud will also see a notification when they login the next time.
Compliance & Responsibility

Does ProductSafetyCloud help with CLP information?

Yes. ProductSafetyCloud helps you manage and communicate information related to the Classification, Labelling and Packaging of substances and mixtures. A product view can immediately display key classification and labelling information, such as the signal word, GHS pictograms, the UFI code where applicable, and hazard and precautionary statements.

Does using ProductSafetyCloud make my company automatically compliant?

No. ProductSafetyCloud strengthens document control, accessibility and supply-chain communication, but software alone cannot guarantee legal compliance. For instance, our webshop module helps transfer relevant information from your SDS to your online label, but your organization remains responsible for ensuring that the information in the SDS is correct and for meeting its product, classification, document and regulatory obligations.

Can ProductSafetyCloud support companies operating in multiple countries?

Yes. ProductSafetyCloud centralizes different documents, language versions and product information to support organizations working across multiple markets. Your organization remains responsible for confirming the regulatory and language requirements in each country. For specialist regulatory guidance, contact The SDS Factory at info@thesdsfactory.com

Can ProductSafetyCloud help us prepare for future regulatory developments?

Yes. ProductSafetyCloud is developed with the future of digital supply-chain communication in mind. Our modular approach allows the platform to evolve as requirements and standards develop.
Do you have more questions that are not answered on this page? Please do not hesitate to contact us! Just send us your message by clicking the button on the right and we will get back to you as soon as possible!